Associate, Training & Development

Job Number: 4803

External Description: Requisition ID: 64466

ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

This Role is Summary

Whirlpool is currently seeking an Associate, Training & Development. This role will be located onsite in Benton Harbor Experience Center, Benton Harbor, MI.

In this role you will manage the learning and onboarding process for new hires and upskill training of existing employees.

Your responsibilities will include

• Review and Rehearse Content
• Deliver Teachbacks and engage in Roleplay, when necessary
• Develop Creative Presentation Strategies
• Develop Class Schedule based on Master Training Schedule & predefined requirements
• Create and invite all Learners to Zoom meeting
• Develop Google Classroom based on Master Google Classroom & predefined requirements
• Verify the Learner has been granted appropriate access before class starts and resolve as needed
• Assign appropriate eLearnings before class start based on the Master Schedule
• Conduct New Hire and Specialty Training on a frequent and consistent basis
• Demonstrate the ability to facilitate both in person and virtually for up to 8 hours per day
• Apply techniques to command attention confidently
• Ask probing and thought-provoking questions
• Adapt presentation style to Learners
• Exhibit the ability to recognize group dynamics and behavioral styles
• Utilize active listening
• Demonstrate the ability to change tactics midstream when something isn't working
• Set and maintain or adjust the pace of class based on the Learners' needs
• Deliver materials as designed and maintain the integrity of content
• Apply conflict resolution strategies to difficult situations
• Relay complex ideas in a variety of situations
• Utilize conflict resolution and willingness to compromise to come to a solutionDeliver content confidently and accurately with minimal turnaround time
• Administer End of Course Surveys to aid in the development of Facilitation skills and content
• Track coaching and communicate Learners' opportunities and strengths to Operations
• Provide direct and timely feedback
• Travel on an as-needed basis (to Benton Harbor, MI/Cleveland, TN, or to an educational/developmental event at a location yet to be determined)

Minimum requirements

• High School Diploma or GED
• 1+ year(s) Experience in Facilitation (Virtual or in person)

Preferred skills and experiences

• Associate Degree or actively pursuing degree
• Communicate efficiently and effectively to an organization at all levels both internally and externally (written and verbally)
• Demonstrate Leadership traits found in the Whirlpool Leadership model consistently: Passion for our Consumers, Straight Talk, Bias for Action, Leading with Impact, Accountability, Serving, Listening, Building, and Leading
• Demonstrates Whirlpool's Enduring Values: Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning
• Experience facilitating Instructor-Led and Virtual Instructor-Led Training
• Commitment to ongoing learning and continuous improvement
• 1+ year(s) Experience with Whirlpool Consumer Service Contact Center basic systems such as Google Suite, eCRM, and SAP ECC
• Familiarity with Adult Learning Theory and industry best practices regarding Instructor-Led and Virtual Instructor-Led Training

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Additional Info

Whirlpool's Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We apply 'always on' flexibility to all work days. You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. Employees in this role work in person Monday through Thursday with the option to work from anywhere on Friday.

We offer other flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:

• Flexible Friday - Option to work extra hours Monday through Thursday to finish up work early on Friday.
  
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
  

Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers . Additional information about the company can be found on Facebook , Twitter , LinkedIn , Instagram and YouTube .

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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Job Number: 64466

Community / Marketing Title: Associate, Training & Development

Location_formattedLocationLong: Benton Harbor, Michigan US