Job Number: 4855

External Description: Requisition ID: 66011

ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

This role in summary

Whirlpool Canada is currently seeking a candidate for the role of Appliance Technician - St Johns Newfoundland.

This role will be responsible for delivering exceptional consumer experience in the homes of our customers, including performing technical diagnosis, repair and installation of all kitchen and laundry appliances including but not limited to washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, microwave ovens.

Whirlpool Canada is the number one supplier of small and major home appliances, selling products under major brands that include Amana, Whirlpool, Maytag, KitchenAid, and Jenn-Air. Whirlpool Canada's head office is located in Mississauga, Ontario. The position of Field Service Technician will be an assigned area in the city of St Johns, NL and surrounding area.

Your responsibilities will include

• Diagnose concerns by interpreting the customer's observations and determine proper solutions or repair and access manufacturers' service manuals and bulletins and use specialized tools and testing devices to locate the issue(s)
• Maintain appliances by disassembling, cleaning internal parts, replacing faulty or worn parts, reassembling and testing.
• Ensure any installations that require connections to water, electrical or gas lines are completed correctly and in accordance with the installation instructions of the product.
• Use business management software to manage service calls
• Follow company processes as per service Standard Operating Procedures
• Proficient oral and written communication skills in English
• A valid driver's license with a good driving record. Physically fit with the ability to lift upwards of 55lbs and to complete labor required daily.

Minimum requirements

• High School Diploma or GED
• 1+ year experience in the appliance repair field or other service industry, (i.e. telecommunication, electrical, HVAC, maintenance)

Preferred skills and experiences

• Appliance Service Technician Red Seal Certificate (or in process of acquiring / registered as journeyman apprentice )
• Have formal technical training in appliance repair
• Knowledgeable and comfortable in using a tablet/laptop computers
• Familiarity with mobile technology and applications
• Adaptable to change and strong communication and teamwork skills, organizational, and customer service skills
• Comfortable with Google Software and Applications (Google sheets, docs, slides) or equivalent
• Highly developed organizational, and customer service skills
• Results-driven with proven trouble-shooting and problem-solving
• Ability to read, comprehend, and where necessary complete items including a blueprint, electrical schematic, operating and maintenance manuals, work order, repair parts request, standard and metric tape measure, and other measuring equipment including a micrometer, a caliper, a scale, and a VOM (Volt/OHM Meter)
  
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What we offer

Permanent Employees enjoy leading edge benefit programs that allows for choice and flexibility to meet the needs of our diverse workforce. Whirlpool offers a unique opportunity to become your best through cross-functional involvement, challenging work, coaching and feedback, recognition, best-in-class total rewards, and personal growth and career development.

• Flexible Benefits (including Healthcare Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance)
• Parental Top Up Plan
• Family Building Support Benefit
• Whirlpool Additional Designated Holidays (2 extra company paid holidays)
• Employee Assistance Program
• Retiree benefits, Savings Plans, Defined Contribution Pension Plan
• Employee Discount
• Eligible for quarterly bonus

Additional information

Upon request, accommodation will be provided in all parts of the hiring process as required under Whirlpool Canada's Accommodation Policy. Applicants need to make their needs known in advance. Whirlpool believes that effective accommodation requires collaboration between us and the potential candidate. If a selected applicant requests an accommodation, Whirlpool Canada will consult with the applicant in order to provide a suitable accommodation that takes into account his accessibility needs.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers . Additional information about the company can be found on Facebook , Twitter , LinkedIn , Instagram and YouTube .

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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Job Number: 66011

Community / Marketing Title: Appliance Technician

Location_formattedLocationLong: Mississauga, Ontario CA